Allen Auto Repair

1121 reviews
Call Us:(972) 295-9316
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5

The best ever in customer service. Scott handles the most unusual issues perfectly.

Good Morning, Thank you so much for the very kind words. It was our pleasure to be of service and we appreciate your business.

- Craig's Car Care
5

This is the place when you need your car or truck work on, very honest and caring man and company. People that you can trust and know that you and your car is in good hands. Highly recommend them for all your car needs.

5

We’ve never used Craigs car care before, and we were pleasantly surprised at their friendliness, efficiency and excellent communication!!! We will certainly be back!!!

Good Afternoon Kris, Thank you for trusting us with your Ford Pick up, it was our pleasure to be of service and we appreciate your business.

- Craig's Car Care
5

i have had the pleasure to cross paths with the ccc family with our vehicles for many years. never disappointed; they are top shelf in communication, quality of work, and most importantly, consider the relationship as equals. a couple of times, needed to return a vehicle and as always, they were pleasant and addressed the issue for each occurrence. they are very good in providing written and video/picture analysis to augment their verbal assessment. oh and by the way, one never feels it's an inconvenience with follow up conversations are necessary.

2

Service is ok but price is rip off. Oil change and rotation for $140 while my dealer charges $80. Adding service I did not ask for and charge extra for it. I have a mechanic whom I trust for years but little too far. Try this one because it is close to my house but it is a no coming back.

Good afternoon, Thank you for your feedback on your recent visit. We actually do not do just an oil change like your dealer and that may be why they only charge $80.00. So I can understand why our service may seem like it is cost more. We do so much more than what your dealer is doing. When we preform a 5000 mile service our clients vehicle vehicle. This is why we ask for your pre approval for the amount for the service and the rotation of your tires and tire pressure and the tire pressure monitoring system relearning process before starting any work. Our service does replace the engine oil with full Synthetic and the oil filter, we also preform a factory recall inspection, scan the on board computers for any data trouble codes (21 systems on your vehicle and it identified 3 faults that your Mazda reported (see report link below) Check the alignment, preform a 50+ point visual inspection and send you that report (see attached), we top off fluids, reset factory maintenance lights when equipped. During the visual inspection your vehicle reported the rear brakes are getting close to needing replacement (this gives you time to plan to have this serviced before the brakes go metal to metal) The rear wiper blade was torn, Also the main engine drivebelt that drives the alternator is starting to show some cracks in it. Also giving you notice so you can make a plan for future service on your time schedule rather than on your cars time frame (have the belt replaced before it can ever break) My apologies for any confusion that was caused. I would love to visit more with you and offer whatever help I can for your complete satisfaction. You can e mail me directly if you like at [email protected] so we can disuses this for a mutually beneficial solution. Thank you again for sharing your thoughts as this is how we get better at serving our clients. Go here to see the report https://tinyurl.com/bddv5mmx

- Craig's Car Care
5

It costs a little more, but these good folks go above and beyond board to provide you with quality workmanship. They even brought over a loaner car for no cost. Excellent!

Good evening Mr. Sagar, Thank you for the wonderful review and trusting us with your Subaru Outback. You take great care of your vehicle. It was our pleasure to be of service and we truly appreciate your business and look forward to helping in the future.

- Craig's Car Care
5

My parents have been customers for years and I can see why. Best service I’ve ever had with an auto repair shop. I went in to get my car inspected and they did a thorough job explaining to me via phone calls and text messages everything on my car that needs maintenance without nickel and diming me. Aside from that they were quick and incredibly friendly and professional. Highly recommend

Good afternoon DJ, Thank you for the great shout out we greatly appreciate your business and it was our pleasure to be of service. We look forward to being of service in the future.

- Craig's Car Care
5

Have been using Craigs Car Care for several years and am always amazed at their service and work quality. Very impressed with their attention to detail, documentation and follow-up and use of mobile apps for communication. Documentation includes pictures of the actual defective parts, service reps and car condition when dropped off. Have never seen such detail, follow up. Very timely on their communication and the free rides back and forth really help as my wife and I are down to one car (thanks to me !) We also live fairly close by. Would recommend Craigs to everyone and plan to stay with them in the foreseeable future. Very excellent business, staff and work quality !!!!!

5

Always received great service from Craig's. It's always a sticker shock when getting auto repairs, but they make it up by providing excellent work and service. Communication is A+. Highly recommended!!!

5

As usual the work was efficient and fast. I’m very pleased

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