$300/hour. That's how much they charge for labor. My local dealership is $200/hour. Do yourself a favor and get an estimate from both before you decide where to have your vehicle repaired. If I had done that it would have saved me $1100. They must have some amazing mechanic training/certification and lobby refreshments to justify a 50% premium over what has always been considered the most expensive option for car repair. I'm sure the reply from the owner/manager will list a number of other items like the claim they only use the "best" parts that seem to be unavailable to anyone but this shop. I must have missed the announcement that NAPA auto parts was a high end parts distributor that does not sell to anyone else. And since you claimed in previous responses to poor reviews that you charge your family members the exact same price as every customer I would suggest they consider going to the dealership too.
Thank you for taking the time to share your feedback. We completely understand that price is an important factor when deciding where to have your vehicle serviced, and we respect your decision to compare estimates. Our labor rate is higher than some dealerships and independent shops, and we don't expect to be the right fit for every client. What we do try to provide is value beyond simply an hourly labor rate. At Craig's Car Care, our goal is to get your vehicle properly diagnosed and inspected as quickly as possible and, once approved, get it back to you as quickly as we can. We know that having your vehicle tied up for days is an inconvenience, and we work hard to minimize that. We also stand behind our repairs with a 4-year/40,000-mile nationwide warranty on parts and labor, which is considerably longer than the 12-month/12,000-mile warranty commonly offered by dealerships. And yes, the snacks and drinks are real! But our complimentary Auto Hospitality goes well beyond refreshments. We offer complimentary shuttle service and pickup/drop-off options because we understand that maintaining your vehicle shouldn't mean rearranging your entire day around it. As for NAPA, you're absolutely right that NAPA is a national parts distributor and not exclusive to us. Our point has never been that the parts are unavailable elsewhere. We choose parts based on quality, availability, fitment, warranty, and our experience with what performs reliably in our clients' vehicles. We also stand behind those repairs with our warranty. Most importantly, we charge the same prices to everyone—including our own family members. We believe consistency and transparency are important, and we don't believe anyone should receive preferential pricing simply because of who they know. We certainly understand that another shop or dealership may ultimately provide a better value for a particular client. Our goal isn't to be the cheapest option; it's to provide an exceptional overall ownership experience, quality repairs, strong warranty coverage, and the level of Auto Hospitality we would want for ourselves. We're sorry we didn't meet your expectations on this visit, and we genuinely appreciate the feedback. We will continue looking for ways to provide our clients with the best possible experience and value.
- Craig's Car Care