You know what is super helpful, having someone take the time to explain what is going on with your car that's causing the current issues or symptoms. There will always be other issues or maintenance opportunities that should be prioritized. However, as the customer, I cannot even concentrate on the other opportunities for a safer ride until I address that one thing that is the reason I came in for service. My experience was great in this area. I had virtually zero brakes and they were able to diagnose air in my break lines, which was the lesser of the two potential causes. Brakes were my priority, and they addressed it. Clearly and quickly. Once that was prioritized, I was able to focus on the rest of their report. Like the very dirty power steering fluid that I had never had changed in my 14 year old car. Yeah, let's flush that too. And while I knew I had a tire with low tread, having 3 point readings on all 4 of my tires was so helpful for assessing the next round of things to prioritize. Like why one of my tires has such uneven wearing. Or that very old battery I need to get replaced soon. The point is that other places I get bombarded with the other opportunities that just frustrate me. This process was clear and addressed my immediate concern.
Thank you so much, Lydia, for taking the time to leave such a thoughtful review! We're thrilled to hear that you appreciated our approach to explaining what was happening with your vehicle. We believe it's important to first address the concern that brought you to us, then provide you with the information you need to make informed decisions about future maintenance—without any pressure. We're glad we were able to identify that the brake issue was caused by air in the brake lines and get your braking system restored safely. It's also great to hear that our Digital Health & Reliability Report helped you prioritize other maintenance items, like the power steering fluid, tire wear, and battery condition. Our goal is to give every client a clear picture of their vehicle's overall health so there are no surprises. Thank you for trusting Craig's Car Care with your vehicle, Lydia. We truly appreciate your kind words and look forward to helping you keep your car safe and reliable for many more miles to come!
- Craig's Car Care