5

Brought my Ford truck here recently for an engine cylinder misfire issue. I was in a bit of a time crunch, as I had to travel later in the week, so was pleased when Jason got it in and looked at in the same day. Yes, it's true that their diagnostic fee is a bit more than your chain mechanic shops (or your auto supply store), but I think it's important to note that their diagnostic services are MUCH more than hooking into your vehicle's OBD port and throwing some code at you. They go through your vehicle, section by section, documenting EVERYTHING with pictures (including my dirty floor mats!), testing as they go. They check the quality of fluids (ex. Moisture content of brake fluid, oil quality, etc.), look over your vehicle's systems for function and state, and provide all of this to you in a written multi-page report. If you're buying a used vehicle, bring it here before the sale because you won't get a better inspection than this. Once they've figured out what is wrong, they give you a detailed explanation of what needs to be done, timeline, and the cost before doing anything. They ended up getting my vehicle repaired in half the time that was estimated, and have one hell of a warranty on their work to back it up. They also have a courtesy shuttle in case you want to drop it off. This is not the cheapest place in town, but is the best, and they stand by it. If you just want your vehicle fixed without having to do a whole bunch of back and forth, or wondering if the fix will keep, go here. Jason and the team are great, and will take really good care of you to ensure you're satisfied with the repair. Truly "turnkey" in the work they do (see what I did there?), and highly recommended.

5

5

I do most of my own work on my vehicles. If I can't or won't do the work myself, then I have taken it to Craig's, maybe three times in 8 years. I have been very happy with their work so far. Overall a good experience. I will continue to use this shop.

Thank you Chris, it was our pleasure to be of service and we appreciate your business.

- Craig's Car Care
5

Highly recommend!! Estimate easy to understand, Jason was never pushy and agreeable to what I wanted done. Appointment time honored and allowed to drop off early. Work was done professionally and the price quoted was price paid. I would rate 10/10 and the five stars were earned honestly by a great crew!! Thanks to everyone tb

HI Terry, Thanks for the great shout out, we greatly appreciate you business and trusting our team. We look forward to being of service in the future.

- Craig's Car Care
5

I was completely blown away by the level of service I received from my advisor Jason, and Matt the manager. I dropped off my truck and had a clean loaner ready to drive with a full tank of gas! Last time I used Enterprise or a dealer loaner they were always filthy and never full of gas. When I picked my truck up they even invited the technician to come answer any questions I had. I was charged exactly what I was quoted with no hidden fees, and a very large repair was completed in just one day. 10/10 would recommend this company to everyone I know. They are customer focused, and exceptional in delivery.

Good morning Matt, Thank you for the wonderful review and trusting us with your Silverado. It was our pleasure to be of service and we look forward to being of service in the future. We greatly appreciate your business.:)

- Craig's Car Care
1

They want $300 to run diagnosis codes when you can run them for free anywhere else. My fix would cost $30 in parts and right out the bat they want $300 just to diagnose. Scam alert.

Good afternoon Mr. or Mrs. PT. Please read this as it is very important. What you get from a parts store is not the same as what you get from a reputable shop. To "just pull codes" we do not charge and can do this on the front driveway while you wait and give you the results whether it is 1 code or 10 from 1 module or 40, it does not pin point what is actually wrong in most cases, Also shops that say they do not bill for testing are in most cases, hiding the cost of that testing into the final repair bill. But to correctly identify the data trouble codes, preform the necessary testing and inspections to first verify if a sensor has failed, bad wiring, a vacuum leak, low fuel pressure, engine misfires, bad ground, poor programing, clogged filters, etc. we do charge for this time and experience and tools (factory level testing equipment and not what they use at a parts store) for a technician (a real person) to get paid for working. kind of like when you go to work you would like to get paid, right?. The testing time charged for will often end of saving our clients time and hard earned money by identifying what is actually wrong. Case in point, we recently had a client replace all 3 of 6 of his own oxygen sensors based on a parts store with a pocket scanner telling him he had "bad o2 sensors" he spent over $460.00 in sensors plus he said he bought some of the specialty tools (like $100.00) to do the work himself. But still had the same "Oxygen sensor code" he brought it to us and our detailed testing that was given to the client with pictures and video found rat chewed wiring that was the actual problem. Cost of the testing and repairs were $350.00. Had he come to us first we would have saved him $210.00. When bashing a 27 year old business with a very good reputation and very dedicated, experienced ASE certified technicians please compare apples to apples.

- Craig's Car Care
5

I brought my 2013 Dodge Durango into Craigs Car Club based on an excellent referral. Everything that I was told about Craigs customer service experience was accurate. The team was very honest, transparent, and helpful. They made a very difficult situation easy, and stress free. Thank you Jason, Matt, Robert M and Team for an absolutely excellent experience!

Good morning Caron, thanks for the five star review. Your complete satisfaction and trust is the most important thing to our team. We pride ourselves in strong client service. Thank you again for your business.

- Craig's Car Care
5

Fantastic service as usual - got us in early for inspection and completed in less than half hour while we waited Thanks again you guys are great !

Hi Tim, It was our pleasure to be of service . Thank you and have a great day also.

- Craig's Car Care
5

I took my 2005 Deville in to Craig, they did an excellent job! My car went in being in mint condition and came back in mint condition. The team was professional and timely! They even completed my vehicle in icey weather conditions. A+ to Craig Car Care.

5

Great service, dependable, honest, prompt!

Thank you Brenda for your kind words and we appreciate your business. We hope you have a wonderful day!

- Craig's Car Care
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