1

I called to get pricing to replace our catalytic converter and was told to start off it'll be $150 (to basically diagnose).... seems a bit crazy when other people don't charge to diagnose but check what needs to be serviced and then follow through with servicing what ever the issue may be.

Hi Jessica, I just tried to call you but I had to leave a voicemail 3:30 PM 09/21/2018, First, let me apologize for any misunderstanding that took place over the phone. These conversations are much better discussed in person. The $150.00 is an area to start with to verify that your car even needs a catalytic convertor and if it does find out why (when we have these conversations we do state we might use all of the testing money or we may not). Many times an engine that is running with too little fuel (such as a vacuum leak ) or an engine that may be getting too much fuel (such as from a drippy fuel injector or leaking fuel pressure regulator) can be the root cause of your catalytic convertor failing in the first place and with these parts being a substantial investment , making sure nothing is missed is the correct course of action and the professional thing to do. These things take time and that is no different than paying your doctor to run test before they fix something that may or may not be all of the problem. These type of test are not performed for no charge. Something like using a basic scanner to read a data trouble code can be done for no charge for the customer, but in most cases it will not correctly identify why your catalytic convertor has gone bad. I believe most people would agree that It would be very irresponsible for us to just "beat the lowest price", put on the new part and then let you damage or destroy your new part again, without first taking the necessary time to run the correct testing. I will keep trying to call you so we can discuss this further. Thanks for your time Craig Craig's Car Care

- Craig's Car Care
5

Great customer service, honest and willing to take the time to resolve the issue.

Hi Howard, Thank you for your trust and the positive about out. I'll share this with the team. It was our pleasure to serve you. Craig

- Craig's Car Care
5

Thanks so much for your service to my Jeep. You guys are awesome. I will certainly recommend others to Craigs. You guys helped me save money and still took care of what was necessary. Thanks again.

Hi Rick, thanks so much for your feedback . It was our pleasure to serve you. See ya next time.

- Craig's Car Care
5

I appreciate your efforts. It is a great shop they do great work and have great customer service

Thank you Robert for the very positive comments. We appreciate you.

- Craig's Car Care
5

Professional. Polite professional service performed very quickly.

Good Morning Jim, Happy we could be of service. Thank you

- Craig's Car Care
5

Total trust. Craig’s Car Care is the only place I’d take my car for service. I’ve been using them the last 4 years and am very pleased with their work. They are honest, caring and don’t push unneeded repairs.

Hi Judy, Thank you for your trust and honest reply. We are always committed to customer total satisfaction.

- Craig's Car Care
5

Great service Great prices Incredible staff customer service is top notch

Thank you Randy, As we are always saying, we value your feedback and you as a customer. We are committed to your complete satisfaction.

- Craig's Car Care
5

Craig's Car Care is amazing! They take such great care of my vehicle and always look over everything carefully to make sure it is in good shape and safe to drive. The staff is always so friendly & helpful and I truly feel valued as their customer. I definitely recommend Craig's Car Care to anyone needing auto repairs or maintenance!

Thank you Devanie for the positive shout out. The Ford Escape is a very reliable vehicle.

- Craig's Car Care
5

Nothing but great people here. They take care of me and my vehicle just like I am part of the family. They do a full on vehicle inspection even though I may not like what they find. I am glad they find it before it breaks or leaves me walking. I am so greatfull to have them looking out for me and my family. Thank you so much. The people there are just phenomenal people. They are very thorough. Thank you.

Thank you Mrs. Weston

- Craig's Car Care
5

Craig helped identify an elusive suspension / drive train problem. He clearly knew his stuff.

Good Morning William, It was a pleasure to meet you and glad to be of service.

- Craig's Car Care
Craig's Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Craig's Car Care (972) 941-6700 if you have any issues in accessing any area of our website.