Allen Auto Repair

Thank you Dallas! Really appreciate you taking the time to let us know how we are doing. See ya next time. Craig

Good Morning Dana, It was our pleasure to serve you. Thanks for the shout out.

Good Afternoon Nick, Thank you so much for the great shout out, It was our pleasure to serve you.

Thank you Charles for the great feedback , The guys take a great deal of pride in meeting our customers expectations and providing great service at 110%. We appreciate your trust in us. Craig

Greg, Thanks for your feedback, we really appreciate the conversation and opportunity to have these discussions. Over the past 20 plus years we have been seeing a progression with the sophistication and advancements in the automotive industry with regards to the level of training, equipment and the particularities of the parts that are required today and will be required in the coming years, for a professional service industry like the auto repair business is experiencing today. For example, we have more than doubled our training budget as well as regularly adding to our testing and equipment for performing these repairs and services. With a goal and commitment of repairing vehicles for long term reliability with quality we also insist on using the best parts available, this can mean not just a new part but the best new part we can put on a customer’s vehicle, because we know from past examples that not all parts are made the same in form, fit and function. The benefit to operating at this very high standard is longer parts and labor warranties, a business that will be here for our customers for the long haul, superior customer service, having very well-trained people to work with you on a service plan, Convenience and flexibility without sacrificing quality or safety. All these benefits have an investment attached to them. Our vision is to: Promise to exceed our customer’s expectations with the best service and repair. We will perform our work as passionate professionals that have earned our customers loyalty, and our reputation as the best in the automotive service industry Our mission statement is: To properly service and repair our customers vehicles through training, empathy, transparency and integrity. Perform service and repair in the most affordable way possible but do not cut corners on safety and reliability with peoples second biggest investment. We have set a very high standard for ourselves because this is what we believe our customers their families and their vehicles deserve. We did not get "great at troubleshooting and service" by accident but rather invest heavily in being and staying this way. If price is a customer’s focus for safely and reliably rolling 3,000 to 10,000 pounds of machinery down the road then we may not be for them. For the person that that wants and insist on properly, fully and professionally maintaining their machines at 100% than we are that shop and will work passionately, honestly with integrity, empathy and transparency meet that goal. Thank you again for taking the time to ask a great question.

Thanks jim for the feedback, we appreciate your business .

Thanks Chase, it was our pleasure.

Thank you Kyle, We appreciate your business and trust in us.

Hi Jessica, I just tried to call you but I had to leave a voicemail 3:30 PM 09/21/2018, First, let me apologize for any misunderstanding that took place over the phone. These conversations are much better discussed in person. The $150.00 is an area to start with to verify that your car even needs a catalytic convertor and if it does find out why (when we have these conversations we do state we might use all of the testing money or we may not). Many times an engine that is running with too little fuel (such as a vacuum leak ) or an engine that may be getting too much fuel (such as from a drippy fuel injector or leaking fuel pressure regulator) can be the root cause of your catalytic convertor failing in the first place and with these parts being a substantial investment , making sure nothing is missed is the correct course of action and the professional thing to do. These things take time and that is no different than paying your doctor to run test before they fix something that may or may not be all of the problem. These type of test are not performed for no charge. Something like using a basic scanner to read a data trouble code can be done for no charge for the customer, but in most cases it will not correctly identify why your catalytic convertor has gone bad. I believe most people would agree that It would be very irresponsible for us to just "beat the lowest price", put on the new part and then let you damage or destroy your new part again, without first taking the necessary time to run the correct testing. I will keep trying to call you so we can discuss this further. Thanks for your time Craig Craig's Car Care

Hi Howard, Thank you for your trust and the positive about out. I'll share this with the team. It was our pleasure to serve you. Craig