Allen Auto Repair

Good Morning Debbie, Thank you for the very kind words and choosing us to be your service professionals. It was our pleasure to be of service and to take care of your Ford Fusion. Have a great week.

Good afternoon Rebecca, It was great to meet you and the family. It was our pleasure to be of service, and we look forward to helping in the future. Thank you Matt, Craig and all the guys. :)

Good Morning John, Thank you for the great shout out, Were happy you had a great visit and we could get you back into your Chevy Truck as soon as possible. As always it was our pleasure to be of service and we appreciate your business. Take Care.

Good afternoon John, It was our pleasure to be of service and happy we could be a part of helping you make the track. We appreciate your business and look forward to being of service in the future.

Good Morning Daniel, It was our pleasure to serve you and repair your very nice Ford F 250. Thank you for your business and we look forward to being able to help in the future.

Hi Chad, we are glad you are satisfied with our service and we could help you with your automotive needs! We appreciate the good rating and look forward to delivering and 5-star experience next time as well!

Thanks Amber, being able to provide a transparent service is very important to us. We appreciate your choosing us to care for your vehicle. Thanks for taking the time to leave us a great review. We look forward to serving you next time.

Good Morning Tom, Thank you for the very kind words. Matt and I look forward to meeting you, and to be of service sometime in the future. Have a great day, Craig

Good Morning Chanda and Antonio We greatly appreciate your business and reaching out with your concerns in I was responding to reviews and saw yours at 2 stars and wanted to see if we can speak and discuss this last visit. When we build our relationships with our clients as we have been doing for the past 24 years we always want our clients to be completely satisfied and strive to achieve this before, during and after services are complete. We ask our clients that are not 100% satisfied to please contact any member of our team so we can address it right away by speaking to us in person or a phone call or even an e mail or text. I am sorry we were not able to accomplish this on the service of the Acadia. I have listed relevant items below with the review it's self where trust looks to be in question as well a clear understanding for the reason that $100.00 was necessary to properly service the vehicle. Our goal is that you are very comfortable with all aspects of the service so we can earn your trust. We always call for authorization Before preforming any work as part of the transparency in our core values. When a client is not 100% comfortable with what is being recommended this is a great time to stop everything and discuss everything ahead of time. Since there are several things that can cause a dying battery, we have learned that a careful systematic approach that looks for any underlying problems that can cause a battery to fail or a battery to just become discharged is the correct way to care for the vehicle and help prevent future problems that can cause damage to other components and sometimes unnecessary expenses. ******************* If you feel that we did not properly do our job at any level, I would be fine with refunding you the difference of the $100.00 for the amount of the man hours spent by our team that were all part of the services for the Acadia that you feel we deserve. **************************************************************************** I went to Craig’s Car Care with a dying battery, expecting a free battery check to confirm my beliefs and then purchase a new one. 5 hours later I called to check on my vehicle and was told the total charges were almost $300 to replace it. The battery was $165 and I was charged an additional $100 for what they called an electrical test of my whole system. Makes you go hmmm! ****************************************************************************** National labor guide (Mitchell ) calls for 0.6 of one hour (just over 30 minuets) for replacing a battery and 0.6 of one hour for testing the battery/alternator/starter/battery cables/ power drains (draws) This is the correct way to preform these task and protects the vehicle, the technician and the client. *************************************************************************************** Our company's mission statement and vision is to properly service and repair our clients vehicles without cutting corners. *************************************************************************** Total labor time billed for your service was 0.5 for both testing and install. $100.00 an hour is a very reasonable labor rate. **************************************************************************************** Technician Notes: Vehicles battery originally shows RECHARGE & RETEST. After charging battery for one hour battery is testing BAD & REPLACE with 12.32V and 407CCA out of 660CCA. Recommend replace battery and retest electrical system. Alternator charging 14.82 Positive cable 0.03 Negative cable 0.04 No excessive draws found on system ************************************************************* Thank you for taking the time to contact us about this problem and I look forward to speaking with you to resolve this and earn your 5 star business in the future. I would also like to hear how we can word this type of service better for all our clients to avoid future miss understandings. Craig Zale