I was quoted $458 to change to 2 spark plugs and ignition coils in my 2013 F150, and over $900 for a replacement of my backup camera, with NO assurance, the emblem would be usable after the fact. Oh, by the way all while I was in the hospital.
Good afternoon John, I am sorry your last visit was not to your satisfaction. The spark plug and coil you had recently replaced was not working correctly and we were recommending to replace 2 of the 8 you had just done with a new high quality coils and plugs so the misfires from those two cylinders would not continue. This would also had come with the 3 year, 36,000 mile parts and labor warranty and both the high quality pats ,warranty and labor will cost more than when you do the work yourself. The rear camera you were concerned about has a plastic emblem that at times will not come off with the plastic clips not breaking, we do try very hard to not have these break but at times it does and would need to be replaced. The quote was to have this on the estimate only if they did break so you knew all this upfront and would have been not replaced had the clips stayed in place. We do appreciate your valuable feed back and for allowing us to replace the vacuum pump. I also do wish you a speedy recovery and will call you to discuss what you feel will make this last visit fair for you. Thank you again and I Iook forward to speaking with you soon. Craig
- Craig's Car Care